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TERMS & CONDITIONS

1. Introduction

a. Welcome to Blanche Home ("Company," "we," "us," or "our"). By accessing and using this website and the company's social media accounts, you agree to comply with and be bound by these terms and conditions.

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2. Use of this Website and the company's Social Media

a. You must be at least 18 years old to use this website.

b. You agree to use the website only for lawful purposes and in compliance with all applicable laws and regulations, not only in South Africa.

c. You agree to have read ALL TERMS & CONDITIONS that are stated in this document and can not claim otherwise. 

d. You agree to acknowledge that this company is not responsible for any failed communication via our email addresses, phone numbers, social media messaging, website response tabs, or physical mail. 

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3. Intellectual Property

a. All original content on this website, including text, images, logos, and designs, is the intellectual property of the Company and is protected by copyright and other applicable laws.

b. PLEASE NOTE: By being on our social media and website, you recognise that we are not responsible for 3rd party 'free image' websites or AI websites generating others' intellectual property that is used as background imaging or examples. We are not responsible for their stolen property. 

c. Note that we make use of ChatGPT.com open AI for language purposes. 

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4. Product Information

a. We make every effort to ensure that product information on the website is accurate. However, we do not warrant the accuracy or completeness of this information.

b. Prices and availability are subject to change without notice.

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5. Orders and Payments

a. By placing an order on our website, you agree to pay the specified price, including any applicable taxes and shipping fees.

b. We reserve the right to refuse or cancel any order at our discretion.

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6. Shipping and Delivery

a. We will make reasonable efforts to ensure that your order is delivered in a timely manner. However, we are not responsible for delays or delivery failures caused by external factors.

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7. Returns and Refunds

a. Please review our Returns and Refunds Policy for information on returning products and obtaining refunds.

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8. Privacy Policy

a. Your use of this website is also governed by our Privacy Policy.

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9. Limitation of Liability

a. We are not liable for any direct, indirect, incidental, or consequential damages arising out of your use of this website or the products sold on it.

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10. Governing Law

a. These terms and conditions are governed by the laws of South Africa.

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11. Changes to Terms and Conditions

a. We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website.

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12. Contact Information

a. If you have any questions or concerns regarding these terms and conditions, you can contact us at blanchesouthafrica@gmail.com

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13. Entire Agreement

a. These terms and conditions constitute the entire agreement between you and the Company regarding your use of the website.

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RETURNS &  REFUND POLICY

Thank you for shopping with Blanche Home, a premier supplier of high-quality homeware epoxy resin products in South Africa. We strive to provide you with the best products and customer service. However, we understand that there may be situations where you need to return a product or request a refund. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Returns

1.1. Eligibility:

  • We accept returns within 30 days of the purchase date. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

1.2. Conditions for Returns:

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • It must also be in its original packaging.

1.3. Return Process:

  • To initiate a return, please contact our customer support team at [customer support email] to request a Return Merchandise Authorization (RMA) number.

  • Once you have an RMA number, please package the item securely, include a copy of the original invoice, and mail it to the address provided by our customer support team.

  • You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.

2. Refunds

2.1. Eligibility:

  • We will notify you by email once we receive and inspect your returned item.

  • If the item is found to be in the same condition as when it was sent to you, we will approve your refund.

2.2. Refund Process:

  • Your refund will be processed, payment will be issued.

2.3. Non-Refundable Items:

  • Custom-made or personalized items are non-refundable unless they are defective or damaged upon receipt.

3. Exchanges (if applicable)

3.1. Eligibility:

  • We will replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team.

4. Damaged or Defective Products

4.1. Reporting:

  • If you receive a damaged or defective product, please contact us within 7 days of receiving the item.

  • We may request photos or other evidence of the damage or defect to expedite the resolution process.

4.2. Resolution:

  • We will replace the damaged or defective item at no extra cost to you.

5. Cancellation

5.1. Order Cancellation:

  • If you wish to cancel your order, please contact us within 24 hours of placing the order. Once your order has been made, it cannot be canceled.

6. Contact Information

If you have any questions about our Return and Refund Policy, please contact us at:

Blanche Home

blanchesouthafrica@gmail.com

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We reserve the right to update or modify this Return and Refund Policy at any time. Please review it periodically for changes. This policy was last updated on 23-08-2023.

By making a purchase from Blanche Home, you agree to and accept the terms and conditions outlined in this Return and Refund Policy.

Thank you for choosing Blanche Home for your homeware epoxy resin needs. We appreciate your business and aim to provide you with excellent products and services.

PRIVACY POLICY

Effective Date: 23-08-2023

  1. Introduction

    Welcome to Blanche Home ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, blanchehomesa.com ("Website").

  2. Information We Collect

    We may collect the following types of personal information:

    • Contact Information: Your name, email address, phone number, and shipping address.

    • Payment Information: Credit card details or other payment information.

    • Usage Information: Information about how you use our Website, including your IP address, browser type, device type, pages visited, and actions taken.

    • Communications: Records of your interactions with us, such as emails and customer support inquiries.

    • Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect information about your browsing behavior.

  3. How We Use Your Information

    We may use your personal information for the following purposes:

    • Order Processing: To process and fulfill your orders, including shipping and delivery.

    • Customer Support: To respond to your inquiries, requests, and provide customer support.

    • Marketing: To send you marketing communications about our products, promotions, and updates, with your consent.

    • Analytics: To analyze Website usage, monitor the effectiveness of our marketing efforts, and improve our Website's functionality.

    • Compliance: To comply with legal obligations and protect our rights.

  4. Disclosure of Your Information

    We may share your personal information with:

    • Service Providers: Third-party service providers who assist us with payment processing, shipping, and other business operations.

    • Legal Requirements: When required by law or to protect our rights, we may disclose your information to authorities.

    • Affiliates: With affiliated companies, if applicable.

  5. Your Choices

    • Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send or by contacting us.

  6. Security

    We take reasonable measures to protect your personal information, but no method of transmission over the internet or electronic storage is completely secure.

  7. Cookies

    We use cookies to enhance your experience on our Website. You can manage your cookie preferences through your browser settings.

  8. Your Rights

    Depending on your location, you may have certain rights regarding your personal information, including access, correction, deletion, and data portability. Contact us to exercise these rights.

  9. Children's Privacy

    Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from children.

  10. Changes to this Privacy Policy

    We may update this Privacy Policy to reflect changes in our practices. Please review it periodically for updates.

  11. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at blanchesouthafrica@gmail.com

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